Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid subscriptions for GoViralPromo Engine (“Engine”), a product operated by GoViralPromo Limited, a company registered in Nigeria.

1. Free Trial

New GoViralPromo Engine accounts receive a 7-day free trial. No payment card is required to begin the trial.

After the trial expires, you must select and pay for a Standard or Pro subscription to continue using paid features of the service.

2. Subscription Payments

• Standard and Pro subscriptions are available with monthly or annual billing periods.
• Nigeria-based customers are billed in NGN through Paystack.
• International customers are billed through Flutterwave.
• The amount and billing period are displayed before you complete checkout.
• Annual subscriptions are paid upfront for the full billing period.

3. Renewals & Cancellation

GoViralPromo Engine currently uses explicit renewal checkout and does not automatically charge you for a new billing period.

Your paid access remains available through the end of the billing period you purchased. If you do not wish to continue after that date, you do not need to purchase another billing period.

To continue using paid features after your paid-through date, you must complete another checkout.

4. Refund Eligibility

Subscription payments are generally non-refundable once completed, particularly because GoViralPromo Engine provides a 7-day free trial before payment is required.

However, we will review refund requests in circumstances including:

• A duplicate or accidental payment for the same subscription period.
• A genuine service failure on our end that materially prevented you from using the paid service.
• A refund request submitted within 48 hours of a charge.

Submitting a request does not automatically guarantee a refund. Each eligible request will be reviewed based on the circumstances of the transaction and service provided.

5. Requesting a Refund

To request a refund, email support@goviralpromo.com with the email address associated with your GoViralPromo Engine account and enough information for us to identify the relevant transaction.

Please do not send your full payment card number, PIN, CVV, password, or other sensitive payment credentials by email.

6. Approved Refunds

Approved refunds will be returned through the payment provider and payment method associated with the original transaction, subject to the payment provider's applicable processing timelines.

7. Failed or Incomplete Payments

A failed, cancelled, or incomplete checkout does not activate or extend a paid subscription. If you believe you were charged but your subscription was not updated, contact us so that we can review the transaction.

8. Related Terms

This policy forms part of the terms governing GoViralPromo Engine. Please also review our Terms & Conditions and Privacy Policy.

9. Contact

Questions or refund requests can be sent to support@goviralpromo.com.